One of the most important terms to use daily is “disappointment.” Think about it: how many times during a single day are you actually disappointed. If you’re careful to note your feelings and thoughts, you will notice that disappointment is an experience that occurs several times a day. I want to discuss what disappointment is, how to handle it, when to express it, and how to use it profitably on a daily basis. Simply stated, if you can observe, feel, and selectively express your disappointment, you will ultimately reduce anger and fear substantially, you will improve your relationships, and you will find life much more enjoyable. How weird does that sound? Feel more disappointment and feel better about life? Yes.

What is disappointment?

Disappointment is, quite simply, the feeling of sadness that occurs when you have lost something. We might also add that there is often a feeling of hurt that almost always accompanies the feeling sadness. In fact, these three terms are largely equivalent, but I think the term “disappointment” is the most palatable and understandable of the three. I often help people to feel disappointment in their daily lives and hence forestall anger, fear, and agitation. Deb and I have seen the centrality of the feeling of sadness in life for decades and published our first book, The Positive Power of Sadness: Good Grief, and on this experience as well as good portions of our second book, I Want to Tell You How I Feel.

Disappointment (and sadness and hurt) come when I lose something, usually something that I did not expect to lose. Most of our daily disappointments are of simple, often trivial, matters:

• I spill my cup of coffee
• I take wrong turn on the highway
• I forgot to drink enough water in the day
• I didn’t get a call from my daughter
• My friend was late to our pizza date
• My computer took forever to boot up in the morning
• I pressed the wrong key on my computer and ended up with a note from Ethiopia
• I bit into an apple and realized I just bit into a worm hole

There are more significant disappointments that often occur frequently, of not usually daily:

• I lost a game of golf on an important tournament
• My book didn’t get published as I expected it would
• I lost my job
• My spouse left me for another person
• A good friend or relative died
• I had a heart attack

While the simple and profound disappointments are both essentially sad and often hurtful, the degree of sadness and hurt is obviously greater. In our Good Grief book we wrote a lot about “little sads,” which are spilling my coffee and such, as perhaps the most important ways to learn of the centrality of sadness and find good ways to cope with these disappointments. If I can learn that I have many disappointments in a normal day, I will be better equipped to deal with the larger losses and consequent disappointments that will most certainly occur in my life.

Why do I have so many disappointments?

Because you love a lot. Love a lot? What does that mean? We talk about people have various “love problems,” which means that they love a lot of things and are disappointed a lot. Let me explain. Let’s review the small disappointments, the “small sads” as we call them, and see how each one of them has a love factor imbedded in it:

• I spill my cup of coffee: I love to have a good cuppa and a clean floor.
• I take wrong turn on the highway: I love to drive on the right road.
• I forgot to drink enough water in the day: I love to engage in healthy endeavors.
• I didn’t get a call from my daughter: I love hearing from my daughter.
• My friend was late to our pizza date: I love having people be on time.
• My computer took forever to boot up in the morning: I love jumping right into my computer work.
• I pressed the wrong key on my computer and ended up with a note from Ethiopia: I love to be efficient on my computer.
• I bit into an apple and realized I just bit into a worm hole: I love good apples.

Now, you might not normally use the term “love” for all of these activities, but I think it is actually the best word. You could use “value” or “what’s important to me” but these terms are equivalent to love, albeit we have different amount of love for all of them.

You can see how the more significant losses are also love-based, like losing a love one, losing a job, or losing your health. If you can conceive that every time you are disappointed, you have a “love problem,” you will begin to see how central love is in your life. You might prefer the term “value” to love but I think it is better to use the term “love” because it brings us closer to how we can handle these regular and unavoidable disappointments that come from some kind of loss.

How exactly do we process disappointments?

Simply stated, by being sad. This is simple but immensely hard, perhaps especially for us Americans who are generally not particularly good at feeling sad. One of the greatest things about America is the pioneering spirit that has made this country so great and successful. This pioneering spirit drives us to move forward, to get through, to forge ahead, and to not stop when we have found some kind of impediment in our way. I read Lewis and Clark’s journal of their trek west from St. Louis to the Portland, OR area and back again. They forged through and opened up the west for America. We might notice, however, that this opening up of the west for “Americans” also set the stage for the displacement of Native Americans, a thought that deserves some attention in our discussion with our tendency to move forward when we meet some challenge or disappointment,

The process of disappointment is simple but hard, meaning that the process is a clear road but the road is a tough one. What makes the road tough is the emotion of sadness that is always at the heart of disappointment. Simply stated, it is hard to be sad, at least it is hard for most people, certainly most Americans, and generally harder for men than for women. The beauty of feeling naturally disappointed, and eventually sad, is that sadness ends. Thus, disappointment ends. We tend to interrupt the process of sadness by some other means, usually with anger, fear, resentment, cognition, or action. In other words, instead of simply feeling sad, we tend to run away from it into anger or fear, action, or thought. I just had a session with a man who has lost his job, talked about having lost his marriage some years ago, and how is afraid of continuing in a female relationship. All of this has to do with the fact that he hasn’t felt disappointed and eventually sad, felt the sadness through, and then being able to think clearly and take clear action. The process of (natural) disappointment is all about love:

• I love something
• I am assaulted (I may “assault” myself by doing some untoward)
• I lose something
• I feel disappointed
• I feel sad
• I continue to feel sad until I no longer feel sad
• I now can think clearly with the impediment of fear, anger, or fear
• I feel some hope of resolution or adjustment if that is necessary
• I take action
• I review my action…which may be good or less than good
• I adjust my action of necessary.

Notice that the core of this whole array is the emotion of sadness caused by being disappointed. It is not anger, it is not anxiety, it is not resentment, it is not getting even, it is not avoidance, and it is not denial. So what is it? It is the realization that when I am disappointed, I am helpless, at least for the moment. I cannot change the past (with anger) and I cannot change the future (with retribution). I cannot change the present. Rather, I need to simply (but with difficulty) feel sad and let sadness run its course. What does “run its course” mean? It means finishing sadness.

How do I “finish” feeling sad?

We say this about sadness: “Find it, feel it, feel it, feel it…, finish it.” This means that I have to notice the disappointments that I have every day. I have to admit that I feel disappointment. Then I have to simply be sad about the loss that I suffered, which might actually be something that I caused. Then I have to bear the burden of feeling sad and seeing that whatever I lost, I can never have back again. I might have something as good or even better, but I can’t retrieve what I lost. I can’t go back in time and take the right road. I can’t unspill my coffee. I can’t bring my friend back to life. I have to be sad, sad, sad…until I no longer am sad.

But how can I ever get over being sad about losing my child, like Deb and I did when we lost our dear daughter, Krissie, three years ago? When I think about Krissie these days, I often feel nostalgic: nostalgic about the good and the not so good; about what I did right and what I did wrong. And as I do this, my love for Krissie rises in my heart and I feel tearful. These are tears of love and mostly joyful tears and perhaps a few sadness tears. But largely, my sadness of Krissie dying is largely gone these days. But, of course, Deb and I did a good deal of grieving, crying, and sharing our grief in order to no longer be sad about this tragic loss. If I can get through the sadness of losing a child, you can get through the sadness of spilling your coffee or hitting yourself with the hammer by accident…without being angry. Just feel the disappointment and ultimately the sadness, and it will finish.

An important aspect of finishing sadness is that you now become a better person. You are a better person because you realize that you are a person of love. You have loved and lost, and now you know that you will love and lose again…and again…and again. You will get better and better at the loving-and-losing process. You will be a more loving person…because you are now a person who knows how to love and lose, so you will actually be better at loving. You will not hang on to things, people, property, and ideas when they have been lost. You will remember what you have lost, remember the love you had…and have…for what you lost.

So, Love much, Lose much, Love again, and Love better.